For declined transactions there is a field returned advising the merchant how they should process a retry. The possible values and explanations is listed below:
Description/Action to take
The merchant should contact the customer to obtain updated payment method details. This may be for a new expiry date, CVV or similar.
The merchant should retry the transaction after at least 3 days.
Do not retry the payment. Contact the customer to obtain an alternative payment method for this transaction.
The payment token used is not supported for this transaction. Contact the customer to obtain an alternative payment method for this transaction.
The recurring agreement has been cancelled by the customer - Do Not Retry. Contact the customer if necessary to establish a new agreement.
No advice code has been provided. Retry processing up to the merchant to determine.
Updated 11 months ago