Merchant Advice Codes (Retries)

For declined transactions there is a field returned advising the merchant how they should process a retry. The possible values and explanations is listed below:

Code

Description/Action to take

update_required

The merchant should contact the customer to obtain updated payment method details. This may be for a new expiry date, CVV or similar.

retry_later

The merchant should retry the transaction after at least 3 days.

do_not_retry

Do not retry the payment. Contact the customer to obtain an alternative payment method for this transaction.

not_supported

The payment token used is not supported for this transaction. Contact the customer to obtain an alternative payment method for this transaction.

cancelled

The recurring agreement has been cancelled by the customer - Do Not Retry. Contact the customer if necessary to establish a new agreement.

none

No advice code has been provided. Retry processing up to the merchant to determine.